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Local & Regional

Tulsa is OK, But Needs Some Attention

KWGS News File Photo

The 2013 citizen survey used to gage how Tulsans feel about City of Tulsa services showed they remain satisfied with services overall.

Mayor Dewey Bartlett said, “While there is a lot to look at with these results, I’m most pleased with citizens saying they feel safer both in their neighborhood and in downtown. The efforts we have made downtown to create a network of communication between building security offices and our downtown ambassador has led to improvement.”

Dr. Alfred Ho, a professor with the University of Kansas, has agreed to analyze the survey results to more clearly and thoroughly interpret the level of satisfaction and the perception Tulsans hold about their community.

“Dr. Ho has worked with us on data analysis in the past, and we are confident he will give us a better understanding of how to address concerns, issues and priorities of the citizens,” Bartlett said.

“While we didn’t have survey results in time for the budget preparation this year, following Dr. Ho’s thorough analysis I expect it will be another tool to use to guide priority funding in FY 2015. Our goal is to have it completed by the end of the calendar year, just as we launch the budget process so that department heads also may consider it in their departmental requests.”

Dr. Ho said he is particularly interested in data related to how the City uses its social media, which wasn’t asked in the last survey, as well as the improved perception of downtown.

“I am happy to work with the City of Tulsa to analyze the data.  I enjoyed very much working with the City of Tulsa last time,” Dr. Ho said.

Major Findings:

Overall City Services. 85 percent of the residents surveyed who had an opinion were satisfied (rating of 4 or 5 on a 5-point scale) with the overall quality of the city’s fire services, 76 percent were satisfied with the quality of ambulance services, and 67percent were satisfied with the quality of City water services. Residents were least satisfied with the quality of the city’s transit system (31 percent) and the maintenance of city streets (21 percent).

Needing Attention:

1) Maintenance of city streets,

2) The overall quality of police services

3) The flow of traffic and ease of getting around town.

Perceptions of the City: 75 percent of the residents surveyed who had an opinion indicated that they were satisfied with Tulsa as a place to live, 69 percent were satisfied with the quality of life in Tulsa, and 68 percent were satisfied with Tulsa as a place to raise children.