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A survey of call centers says many consumers are not satisfied with their customer service experiences. The study suggests that low pay, high turnover of workers and strict limits on how long a representative can be on the phone with a customer contribute to poor service. NPR's David Molpus reports.

Oklahoma lawmakers on Thursday approved a bill prohibiting all abortions with few exceptions, and providers said they would stop performing the procedure as soon as the governor signs it.

A commission on Abu Ghraib prison abuses, headed by former Secretary of Defense James Schlesinger, finds fault throughout the chain of military command and in Washington. Top leaders are criticized for failing to provide adequate resources to the prison. Hear Schlesinger and NPR's Robert Siegel.

OKLAHOMA CITY (AP) — A retired principal at the Oklahoma School for the Deaf has been appointed to the Commission for Rehabilitation Services.Jack Tucker…

Fight for America! is a new art installation about democracy that invites audiences to play a war game — battling over the U.S. Capitol on Jan. 6, 2021.

Defense Secretary Jim Mattis is leaving an Obama-era policy on transgender military service members largely intact, saying he needs input from an expert panel.

Congressional leaders and top security officials say the U.S. Capitol will be well-prepared for a far-right rally expected for the area this Saturday.

In a number of states, including big ones such as New York and Texas, leading cancer centers like Memorial Sloan Kettering aren't included in insurers' networks. What's a patient's recourse?

NPR's Robert Siegel talks to Fred Kaplan of Slate about the American mission in Iraq. President Obama vowed the U.S. would not have a combat role when he sent American forces back to Iraq to fight ISIS.

So many of Chang's favorite films this year seemed to be in close conversation with each other that it didn't make sense, in the end, for him to separate them.